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From Slashdot Technology Story | Woz Cites “Scary” Prius Acceleration Software Problem

Re:Typical Customer Service Department attitude (Score:5, Interesting)

by iamhassi (659463) on Tuesday February 02, @11:21AM (#30996726)
Journal

“Last time I called Dell about a laptop that was completely dead, no power lights, no fans, they asked me what the error message on screen was and it took a few minutes to explain to them something as simple as the fact that I couldn’t get an error message on screen because the laptop was dead.”

Next time you call support take a video, it might be the next “verizon math fail” with 30,000+ hits. [youtube.com] All that bad press over $71. [blogspot.com]

I had a problem with a Whirlpool wash machine. It was a few years old and the warranty expired, but I took a video of the problem and posted it on Youtube.

Within a week and less than 50 views I had an email from someone claiming to be whirlpool [youtube.com] offering to help resolve the situation with a 800 number and extension attached.

I use to work tech support for a huge hosting provider (they’re in the top 5). We’d get threats of lawsuits every day, but one time someone blogged about us and management had an all hands meeting, telling us to ignore lawsuits because those are easy to fight but if a customer threatens to blog about us to escalate to a manager immediately (usually we could only offer manager call backs… yes i know stupid).

People forget how powerful the internet is yet we see the effects of millions of /. readers every day.

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