Linux at Point of Sale

Slashdot | Linux At the Point of Sale

Re:Your boss has responded (Score:5, Insightful)

by holophrastic (221104) on Sunday February 24, @06:38PM (#22539686)

Actually, quite the opposite. In that situation, the manager now needs to pay the programmer a much larger wage to keep working on it, or to train someone new.

You guys always think of the client’s interests, but you seem to forget that the client’s interests fall into five areas — not spending money, not spending time, not spending effort, not learning anything new, and still getting lots of work out of the vendor. That’s business.

The trick with any lock-in style effort is to balance the client’s interests with the vendor’s interests in order to achieve a relationship that grows both businesses, ultimately giving each side more money with less effort down the road.

There’s nothing wrong with supplying a solution that requires a compatent and trained individual to maintain it. And there’s nothing wrong with the original vendor being in the significantly better position to do so. In can actually be a great thing for the client when you consider the extra work that a vendor can do when the vendor knows it’s a long-term commitment.

In my company, we call it “aligned interests”. It’s the “you lose, we lose; you win, we win” philosophy that ultimately penalizes everyone should either party quit at any stage, and rewards everyone each time either party continues forward.

It’s also called being proud of and empassioned in your work.

What you guys keep suggesting, by favouring the client in every stage, is more of a “you lose, we lose; you win, we lose” scenario because when everything pans out perfectly for the client, and the solution works, and their business grows, the original vendor is undoubtedly replaced by someone cheaper — or no one at all.

Long-term business just doesn’t work that way. The business world isn’t the cosumer world where you sell a product, and hope to never pseak with the customer again — because customer service and technical support are expensive to supply — and hope the product breaks just after the warranty period — so the customer comes and buys another.

The idea of “aligned interests” is that the client and the vendor both want the same thing and both benefit from that thing. The client wants a solution that lasts forever. The vendor needs to want that too. The client wants to get the best quality parts. The vendow needs to want that too. Otherwise you get today’s consumer computers — cheap parts, low-quality components, crap customer service, worse techincal support, and really easy to purchase a new one. The companies tend to start with the letters “D”, “G”, “A”, or “H”. And of course that’s the case, they spend less money, charge more, and profit more. The only people who get screwed are the customers — who’ve come to expect the products to be crap, but don’t realize why.

In the business world, you can’t throw out your iPod and get a new one when it breaks. In the business world you can’t sell an iPod and replace it when it breaks. In the business world, you have to take the broken iPod and not only replace the device, but also replace the data stored on the device. Your clients are not consumers — they don’t consume your product/service. In the business world, the solution that you provide to your clients needs to be reliable enough for your client to base his business on — if that solution is integral to their business, obviously

[Slashdot] [Digg] [Reddit] [del.icio.us] [Facebook] [Technorati] [Google] [StumbleUpon]

Comments are closed.